Frequently Asked Questions

If you have questions concerning your account, how to register for classes, what to expect in a live virtual class or other questions please see our answers to these common topics below. If you still need assistance, please call us at (800) 662-7129 and an NCBI staff member will be happy to assist you. You may also contact us by sending an email to Patti Najarian

1) Is NCBI offering in-person classes or only live virtual classes?

With the recent spikes in COVID-19 cases and hospitalizations in North Carolina, as well as the restrictions imposed pursuant to the Governor’s Executive Orders, the North Carolina Builder Institute (NCBI) has made the decision to convert our in-person classes scheduled for August and September to live virtual classes. Now through November 30, 2020 (deadline to complete continuing education), NCBI offers plentiful opportunities for general contractor license qualifiers to complete their required 8 hours of continuing education (CE) through live virtual classes. Click here to see a full list of our upcoming live virtual classes.

2) What are live virtual classes? What should I expect?

In response to the COVID-19 pandemic, the North Carolina Licensing Board for General Contractors (NCLBGC) voted to allow live virtual learning classes for general contractors to satisfy their required 8 hours of continuing education (CE) for license renewal. NCBI conducts our live virtual classes via the Zoom video conferencing tool. How does a live virtual class work? It’s simple. Two days before your class date, we’ll send you a link to join via Zoom. On the day of your class, click the link, join with your microphone and camera turned on, a moderator will check you in and you’re all set. Unfamiliar with Zoom? We’re offering training sessions every Wednesday from noon to 1 pm so you can get comfortable before your class. Click here during one of our Zoom tutorials on Wednesdays from noon to 1 pm and join us live.

NOTE: the North Carolina Licensing Board for General Contractors requires students to have proper technology and equipment to reliably access live virtual classes. At a minimum, this includes:

  • A computer or other device with camera and microphone capabilities (student connection via cell phone is not allowed)
  • Broadband internet access with a strong internet connection capable of maintaining connectivity
  • Software requirements (i.e. operating system, browser, etc.)

3) Can I fulfill all 8 of my required Continuing Education (CE) credit hours in one day?

Yes, you can fulfill all 8 hours of your CE requirement IN ONE DAY through live virtual classes with NCBI. The 8-hour CE requirement includes a two-hour mandatory class with information about changes in the laws and rules and other content applicable to general contracting while the remaining 6 hours are divided into two- and four-hour elective courses. Every day we offer classes, our instructors teach three consecutive courses consisting of a total of 8 credit hours. It’s up to you whether you want to take all eight hours (three classes) in one day or split it up and only take one or two classes. The choice is yours!

4) How do I create an account to sign up for classes?

From our homepage click the log-in button highlighted in the photo below, or, click here to create a new account. Once the log-in page loads, new users will need to click the orange “click here” button to create an account. IMPORTANT: you will receive an email to confirm your new account. Click the link in that email to finish setting up your account. This step is critical. You will not be able to access your account and sign up for classes until this step has been completed.


Contact Patti Najarian by email or call (800) 662-7129.

Recent Posts

Join Contractors Across NC

By attending NCBI classes you will not only gain valuable information to further your business, but you will also have the opportunity to meet and network with other industry professionals experiencing the same challenges in today’s marketplace.
Enroll For Classes Online